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Just Brides Ltd - Help Menu

HOW TO USE THIS SITE

Making your order
After browsing through the pages on the "Collection" at the top of the page, you make your selections by clicking on the relevant products from the product pages.
For example: To purchase Anouska Shoe by Rainbowclub:
Click on "Collection", then "shoes" then "Rainbowclub".
Browse the images then click on Anouska thumbnail image. This will take you to "Anouska" product page.
All the colours and prices etc are there. You can select your options from the drop down menus on the right Re: Colour, size etc.
The price will be altered depending on the options chosen. This will then be displayed at the bottom of the page.
Click on "add to Bottom Drawer" to add this item to your shopping basket.
You can then go back into "Collection" to choose other items such as garters, veils, headdresses etc. Add these in the same way.
To view the items in your basket, you can click on "Your bottom Drawer" from the bottom of the screen at any time.

Need to view your "Bottom Drawer"
To view the item/s in your basket, click on 'Your bottom Drawer' from the bottom of the screen at any time.
If an item is wrong then click on the delete bitton on the RHS of that item only. To re-select an item, go to 'Collection' at the top of the page and start your selection process again.
Once you are totally satisfied with your order then check your delivery zone in the dropdown menu on the LHS to add the appropriate P&P rates. These are calculated on weight, so it may benficial to order any other items at the same time to save on P&P expenses!
When you are ready to proceed to payents then click on the 'Checkout' button on the RHS at the foot of the page.

Paying for your order
Once you are happy with your purchases and you have checked your order details click on "Checkout" to proceed to payments. At this point your order will be sent to Just Brides ready for processing.
PLEASE NOTE: Your order will NOT be processed until payment is made in full, including P&P.

CHECKOUT
After clicking on "checkout", you will be automatically re-directed to a secure page at HSBC bank. You will need to input all of your card details at this point.
Please refer to our Privacy Policy at the foot of the page for more information regarding security etc.
HSBC will take your card details etc. We accept Debit and Credit cards. Please ensure that your billing address corresponds to that of the card issuer.
The bank has very strict criteria for processing Internet payments, therefore please make sure that your details are keyed in correctly FIRST time, as subsequent requests with the same card may be declined to prevent possible fraud.

If you are experiencing any problems, please contact us on 0845 4662266
We can e-mail a fax back order form to you, or take your order by telephone.

Returns Policy
Upon receipt, it is your responsibility to check for faults immediately. If you are not totally satisfied with your goods you must contact us within 2 days of receipt of order to gain an authorised returns code. The goods must then be despatched to us within 5 days. The cost of returning goods lies with the client, unless faulty, when those goods will be exchanged free of charge.
Upon receipt of the returned items, the delivery charges of faulty goods will be credited to the client's charge card, and replacement goods despatched. Please allow 28 days from receipt of returned goods for replacement goods to be re-shipped.
Just Brides reserves the right to charge a re-stocking fee of 15%.
Refunds or exchanges will be only be authorised for goods returned in their original condition and packaging.
No refunds or exchanges will be given for goods that have been worn, damaged or soiled. Please note that particular care must be taken when trying on shoes. No shoe returns will be accepted with scuffmarks, toe imprints or scratches to the soles.

How to return an item
Please contact us immediately if you are not happy with your purchase.
This can be done by telephone 0845 4662266
or by e mail cutomerservice@justbrides.co.uk
This must be done within 2 days of receipt. Repackage the item(s) with the original packaging and paperwork and send to:

Just Brides Ltd
Cote How
Rydal
LA22 9LW

We strongly recommend that you return items via a "recorded delivery" means so that proof of despatch and receipt can be obtained. Just Brides accepts no responsibility for returned goods lost in transit.

HELP FOR GOWNS

Choosing a gown colour
When choosing a colour, don't be led by your hair colour too much. Although this is important, the skin tone is more crucial. This is probably the day that you bare more than any other, with strapless dresses being so popular. So when comparing colours hold them up against your bust, showing your chest, shoulders and neck area, aswell as your face and hair!

Very seldom do brides actually opt for white. In general white is a very harsh colour, due to the blue optic tones added to the dye to make it brighter. This results in the skin tone often looking drained of colour!

Most widely used colour is ivory. This is a much softer warmer tone, making it more flattering to the skin.

Brides with very pale skin often look better in deeper tones, such as antique ivory (similar to cream), or cafe creme (a buttery pale gold)or even the darker version, bridal gold.

A full swatch card showing all of the colours available for each silk type is available to buy from the Sample Department on the ''Collection Tab'' above.

Choosing a gown size
These measurements are approximate. Please remember that each outfit is cut and sewn by hand, and will vary slightly due to the nature of the product. All outfits will need to be fitted and adjusted by a qualified seamstress. Full instructions and guidance given!!

Gown Size Chart - Centimetres

Gown Size Chart - Inches

Tips on Measuring:
Bust: Around fullest part of bust with a level tape measure.
Waist: Around narrowest part of waist, standing upright and breathing normally. Add two fingers beneath tape for comfort!
Hip: Around the fullest part of the seat with a level tape measure. (This is usually approx 8'' below the waist)
Nape: This is the nobbly part of the lower back-neck!
Waist to Floor: Stand upright feet slightly apart. Measure from waist at a slight outward angle to the floor (to allow for skirt fullness), wearing shoes of a similar height!

Your size will be determined by the largest size indicated from your measurements. Remember that bridalwear is very fitted, with NO in-built tolerances, or ''room for movement'', which is present in everyday clothes. Remember to be generous with your measuring!

Also note that most ladies vary slightly from time to time during their natural cycle. This can have quite an impact on some measurements. If you know that you tend to swell at certain times, please remember to allow for this!

HELP FOR VEILS

Choosing a Veil Length
All veils are two tier unles otherwise stated. The length and style of veil you choose depends on the style of dress and the look you want to create. We have summarised the most practical lengths into categories below.
The actual finished length from Comb to hem is the second tier length. All sizes are approximate.

Choosing a comb style
Veils change with fashions, and over the past decades we have seen much of this. The style of the comb can have a huge impact on the finished style of the veil. Click on this link to find out more!

Comb Styles Explained
''No gather'' is similar to medieval, or twenties styles where the veil was literally placed over the head, attached at the front by a circlet of flowers / ivy etc.
''Half gather'' is more traditional, where the combed area has fullness of veiling which hangs in gathers around the shoulders. This is sometimes referred to as the ''Drop Shoulder'', as the sides of the veil fall onto the shoulders in folds.
''Full gather'' has these side folds gathered up into the comb, so giving a much fuller veil around the head.

Choosing a Scatter bead
Scatter beading is a way of adding subtle amounts of sparkle to your veil, which will enhance the overall image.
If your gown is beaded then you could match the beading from your gown!

Scatter beading is available in pearls, crystals or diamante.

The pearls are available in white, ivory or black and will be added to match your veiling colour, unless specified otherwise.
ie; a white veil would be scattered with white pearls etc.

The Crystals are AB swarovski crystals. This means that they are predominantley classed as clear but shine with the colours of the spectrum (like a rainbow). These are particularly sparkly, but don't look too obvious against the gown.

The Diamantes are flat backed crystals mounted onto silver backs, therefore giving an overall silver appearance. These are sometimes referred to as Rhinestones.
They are more visible than crystals, and are better suited to silvery themes.

If you are unsure on which option to choose please e-mail your enquiry using the form on the contact page.

HELP FOR SHOES

HELP FOR UNDERWEAR

Bra and Basque Size Chart

Brief and thong Size Chart
For Hygene reasons we cannot exchange briefs and thongs!
They are generally quite small - We advise that you order one size larger than normal!!

Hosiery Size Chart

DELIVERY TIMES

Normal delivery schedules

GOWNS:
These are handmade to your own requirements and so need an order lead time of 6 months.
Remember that you will need to allow time for alterations once you receive your gown / seperates.
It is advisable to place your order approximately 12-18 months ahead of your wedding date, to allow enough time for planning, alterations, and avoid disappointment with dis-continued styles.
If you have a tight schedule and would like your gown earlier than 6 months click on the rush orders link by hitting tthe 'back to dept' button below.

VEILS, GARTERS, AND POSY BAGS
These are handmade to your own requirements and can require a 3-4 week lead time, although our veil despatch times are now at 2-3 weeks (this may vary at peak times)

TIARAS
These are handmade by one of our suppliers and are made to also. As we are less "in control" of lead times please allow a 4-6 week lead time.

SHOES, JEWELLERY
These are are usually despatched within 2-4 weeks.
Please alllow an additional 2 weeks for dyed shoes.

MULTIPLE PURCHASES
As the costs of delivery are calculated on the weight of your order, multiple item orders will be despatched when the order is complete.
If you require certain items earlier please order them seperately.

All schedules given are for guidance only, although we generally deliver well within this timeframe!

Rush orders!

Gowns:
We can accomodate rush orders at a surcharge:
4-6 months is an extra £100
2-4 months is an extra £150

If you require a rush order, please order as usual, inputting your ''required by'' date. Depending on this date we will contact you for an additional payment as listed above.
Remember that you will need to allow time for alterations once you receive your gown / seperates.

Veils, Posy Bags & Garters
If you require your veil in less than 3 weeks please telephone your order through on 01773 535805. We will tell you if your order can be fulfilled and take your details and payment via telephone.
There is a surcharge for this service of £10.00

Shoes
If your shoes are required in less than 3 weeks please telephone you order through on 01773 535805 so that we can check both our stock and the stock of our suppliers before taking your order.
Dyed shoes cannot be rushed!!! Please allow upto 6 weeks for this service.
If your shoes can be rushed there is a surcharge of £5.00 for this service. This will be taken on order by telephone.All methods of delivery require a signature upon receipt.

DELIVERY METHODS

UK ORDERS
All UK orders upto 2kgs in weight are posted first class via ''Recorded Delivery''.
Orders over 2kgs will be sent via ''Parcelforce 48hour''.

OVERSEAS ORDERS
Orders posted overseas, incl Channel Islands, upto 2kgs will be sent via ''Airsure''.
Orders over 2kgs will be sent via ''Parcelforce Worldwide''.

You will be informed when your item has been despatched.
All items despatched can be tracked online. If you would like the tracking number please contact us.